Refund Policy
Refund Policy Returns
If you are not entirely satisfied with your purchase, we are here to help. COLLECTIVETHELABEL is pleased to offer a refund on any item(s) returned to us in a resalable condition within 14 days of receipt of your order (28 days for international customers).
Items must be unworn, unwashed, with tags intact, and free of any odours or makeup/stains. Items that do not meet these criteria will be rejected and returned to the customer.
Please note that we do not refund the initial posting or shipping charges for your order. In the unlikely event that your item arrives faulty, please contact our customer service team at collectivethelabel@kacoofashion.co.uk with your name and order number.
We strive to process your refund to your original payment method within 14 days of receiving the returned item(s), following our thorough inspections. Please be aware that although your returned parcel tracking may indicate 'Delivered,' this does not guarantee an immediate refund, especially during busier periods.