Billing Terms & Conditions

Welcome to Collective The Label! We're delighted to have you as a valued customer. Please take a moment to review the following Billing Terms and Conditions, which outline the guidelines for payment methods, charges, and related matters. By engaging in transactions on our website, you agree to abide by these terms. If you have any questions or concerns, please don't hesitate to contact our customer support team for assistance.

Accepted Payment Methods:
We offer a variety of convenient and secure payment options to ensure a smooth shopping experience. You can make payments using the following methods:
- Shop Pay
- Visa
- MasterCard
- PayPal
- Google Pay
- Apple Pay
- American Express

Payment Process:
1. When placing an order on our website, you'll have the opportunity to select your preferred payment method during checkout.
2. You'll be required to provide accurate billing and payment information to complete your purchase.
3. Upon confirming your order, the total order amount will be charged to your selected payment method.
Currency:
All transactions on Collective The Label are conducted in the currency specified on our website at the time of purchase.

Authorization and Verification:
For security purposes, we may conduct authorization and verification checks on your payment information. This process helps ensure the validity of the payment method and prevent fraudulent activity. In some cases, we may request additional information to verify the transaction.

Charges and Fees:
There are no hidden fees. The charged amount will be reflected on your payment statement under the name Collective The Label

Order Cancellation and Refunds:
If you decide to cancel an order before it's shipped, please refer to our Return & Refund Policy for detailed information about the cancellation process and any applicable refunds.

Disputes and Chargebacks:
In the event of any disputes or chargebacks, we encourage you to contact our customer support team first. We are committed to resolving any issues promptly and amicably. Chargebacks initiated without prior communication may lead to account suspension.

Data Privacy and Security:
Your payment information is handled with the utmost care and security. We employ industry-standard encryption and security measures to protect your data. For more information, please review our Privacy Policy.

Changes to Billing Terms:
We reserve the right to modify these Billing Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes your acceptance of the modified terms.

Contact Us:
If you have any questions, concerns, or require assistance related to billing or payment methods, please mail us at care@collectivethelabel.co.uk

Thank you for choosing Collective The Label for your fashion needs. We look forward to serving you with exceptional products and service.

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