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Terms & Conditions

TERMS AND CONDITIONS

Introduction

    Welcome to our women's clothing online store. By using our website and placing an order, you agree to be bound by these Terms and Conditions, including our Privacy Policy and Cookies Policy.

    User Eligibility

      Our online store is intended for users who are at least 18 years old. By using our website and placing an order, you represent and warrant that you are of legal age to form a binding contract with us.

      Account Registration

        To make a purchase, you may be required to create an account on our website. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account or password or any other breach of security.

        Orders

        By placing an order, you are making an offer to purchase the products in your cart, subject to these Terms and Conditions. We reserve the right to accept or reject your order at our discretion. Your order will be deemed accepted upon our email confirmation that the items have been shipped.

        Prices and Payment

        All prices displayed on our website are in the currency you have selected and are inclusive of any applicable taxes. We accept various payment methods, including credit cards and PayPal. By providing a payment method, you represent and warrant that you are authorized to use the selected payment method and that you authorize us to charge your account for the total amount of your order.

        Shipping and Delivery

          We will use reasonable efforts to deliver your order within the estimated delivery time. However, we are not liable for any delays or failure to deliver due to circumstances beyond our control.

          Returns and Refunds

            Please refer to our Returns and Refunds Policy for information on how to return items and receive a refund.

            Intellectual Property

              All content on our website, including but not limited to text, images, logos, and designs, is the property of our company and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any of our content without our prior written consent.

              GDPR and Privacy Policy

                Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR). By using our website, you agree to the collection and use of your personal information as described in our Privacy Policy.

                Cookies Policy

                Our website uses cookies to enhance your user experience and to analyse website usage. By using our website, you consent to our use of cookies in accordance with our Cookies Policy.

                Governing Law

                  These Terms and Conditions and any disputes arising out of or relating to these Terms and Conditions or your use of our website will be governed by the laws of the jurisdiction in which our company is registered.

                  Changes to Terms and Conditions

                    We reserve the right to modify or update these Terms and Conditions at any time without notice. Your continued use of our website constitutes your acceptance of any changes to these Terms and Conditions.

                    Contact Us

                      If you have any questions or concerns regarding these Terms and Conditions, please contact us using the contact information provided on our website.

                       

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                      Collective the label Women's Size Guide

                      Returns

                      If in the event you are not totally satisfied with you order, we will be happy to offer you a refund of the value paid on any item(s), that is returned to us in a resalable condition within 14 days of receipt of your order (28 days for international customers).

                      Items must be unworn/unwashed/with tags intact and with no odours or makeup/stains. Items that don’t adhere to these conditions will be rejected and sent back to the customer.

                      Please note we do not refund the cost of the posting or shipping charge for your initial order. In the rare event that your item has arrived faulty please contact our customer service team care@collectivethelabel.co.uk with your name and order number. 

                      We endeavour to refund to your payment method within 14 days of you posting, following our relevant inspections.
                      Although your returned parcel tracking may state ‘Delivered’ this doesn’t mean your refund will be issued instantly during busier periods.

                       *All orders placed from 1st December until Christmas can have returns requested until 11th January*

                      Exchange Procedure

                      Unfortunately, we are unable to offer an exchange at this time; please do return the item to us and we will be happy to give you a refund (see terms and conditions above) so that you can place your new order at your convenience.

                      What to do next (UK & International Customers); please return your item(s) to the following address

                      Collective The Label online store
                      Unit 8
                      Westpoint Enterprise Park
                      M17 1QS

                      Please re-package your item(s) securely and include your invoice as proof of purchase. 

                      Please ensure you obtain proof of postage and keep it safe. If you need to make a compensation claim you will need to produce the proof of postage - without this, we will unfortunately not be able to assist you.

                      Any Collective The Label or other in-house brands (eg. Alice & You, True Decadence, Glamorous.com) purchased in any other stores, outlets, or shows cannot be returned, exchanged or refunded at collectivethelabel.co.uk. They should be returned direct to the stores through which they were purchased.

                      If you’re a customer in the European Union, you have the right to cancel your contract within 14 days from when you receive your order and return the item(s) to us within 28 days. This doesn’t apply to items that have been worn or used.

                      Thanks for contacting us. We'll get back to you as soon as possible.

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